Refund Policy
Effective 16 August 2026 · Applies to paid event packs purchased on snapbingox.com.
Our practical promise: if you are charged but the event pack does not unlock, we will help restore access or refund that failed charge. We also review duplicate charges and material technical failures. Event packs are otherwise non-returnable once the cards are generated.
What a paid pack includes, and for how long
A paid event pack includes hosted play, the host console and unlimited re-downloads for 90 days from the date of purchase. Any PDF you have already downloaded is yours to keep and reprint forever — it does not expire. When the 90 days end, the pack simply stops issuing new cards and stops hosting new events; nothing you already downloaded is removed or disabled. An event that is already under way is never cut off mid-game.
The 90-day window is stated on the pricing page and again in the checkout window before any payment is taken, so it is disclosed before you pay. It does not change the non-returnable nature of a generated pack described below.
When you may request a refund
Duplicate charge
The same event pack was accidentally charged more than once.
Pack not delivered
Payment was completed, but the selected event did not unlock.
Material technical failure
A SnapBingoX fault prevented you from printing or hosting, and we could not provide a reasonable fix.
When a refund may not be available
Except where applicable law requires otherwise, we may decline a refund when:
- the paid event cards have already been generated, downloaded, hosted, or distributed and the service worked as described;
- the problem came from unsupported equipment, a local printer, internet access, third-party software, or content supplied by the host;
- the event was restricted because of fraud, payment abuse, unlawful activity, or a serious violation of the Terms of Use; or
- the request does not include enough information to identify the transaction.
Lost your cards? Restore them first
If the payment went through and the cards are simply missing — a new device, a cleared browser, a tab closed during checkout — you do not need a refund and you do not need us. Enter your PayPal order ID and the email address you paid with, and the pack comes back on the device you are using. It works as often as you like for the full 90 days and never charges you again.
Try restore first — it's instant
How to request a refund
- Open the contact page and select “Request payment help.”
- Provide the PayPal order ID, purchase date, pack size, and a short description of what happened.
Do not send a card number, bank account number, password, or other sensitive financial information. The payment order ID is enough for us to investigate.
Review and payment timing
We aim to review a complete request within five business days. If approved, the refund is returned through the original payment method. Your bank or payment provider controls how long it takes for the credit to appear.
Consumer rights
This policy is in addition to mandatory rights under applicable consumer law. It does not exclude or restrict rights that cannot legally be waived.
Chargebacks
Please contact us first so we can investigate and usually resolve the problem faster. This does not prevent you from using a valid dispute right offered by your payment provider or applicable law.
Contact
Refund requests and questions can be sent to Funtika LTD through the SnapBingoX contact page.